1368 Lincoln Ave Ste 208
San Rafael, CA 94901
If you are trying to contact Lucky Bumble for booking or appointment changes/cancellation, please call or log-in to your user profile to make these changes. Please do not email for these purposes if you are looking for a timely response! :)
T: (530) 263-4065
LUCKY BUMBLE’S POLICIES
Your appointments are very important to us here at Lucky Bumble. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 3-hours notice.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. This applies for same-day rescheduling, too!
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations/reschedules or ‘no shows’ become a habit, you will be charged a fee. Here is our general breakdown of these fees:
• LATE CANCELLATION/RESCHEDULE: Less than 3-hours notice will result in a charge equal to 50% of reserved service amount.
• ‘NO SHOWS’ will be charged 100% of service amount
• LATE ARRIVALS: Please note that if you are more than 5 minutes late for your service, we may not be able to accommodate the service or services booked. Cancellations due to late arrival will be treated as a 'NO SHOW' and will result in a charge equal to 100% of the reserved services.
Please also keep in mind that late arrivals may result in a rushed service, which can negatively effect the quality of your airbrush tan.